April 24, 2012

Objet Customer Satisfaction Continues to Grow – 80% Give Highest Marks in 2011 Customer Survey

Latest annual survey of Objet customers shows another year of increases in overall satisfaction and satisfaction with customer service, product performance and product reliability

Rehovot, Israel, April 24, 2012Objet Ltd., the innovation leader in 3D printing for rapid prototyping and additive manufacturing today released key statistical results from its 2011 Customer Survey, showing year over year improvements in key areas including overwhelmingly positive impressions of Objet, its customer service and its products’ performance. The survey was distributed worldwide, in 12 languages and 45 countries.

Approximately 80% of respondents said their general satisfaction with Objet was “high” or “very high”; and a similar percentage said they were either “likely” or “very likely” to recommend Objet to others customers. Perceptions of Objet 3D Printers’ performance also rose from 2010 to 2011, with strong gains in marks related to ease of use, ease of maintenance, reliability, and overall satisfaction with the Objet 3D printers. 
 
The percentages of customers who gave Objet the highest mark (5 out of 5) for various aspects of service rose almost 12%. Specifically, 82% said their satisfaction with local service and support was “high” or “very high” (i.e. 4 or 5 out of 5), while 79% gave the same top rating for the service and support provided to customers under Objet’s various service contract offerings. 
 
The high scores for product reliability and customer service were rated as highly significant in Objet customer’s purchasing decision matrix. 82% of the surveyed customers said that reliability and service were among the key parameters when selecting an Objet 3D Printer. Of all parameters considering during the purchasing process, reliability and service were rated third most important, right after accuracy and surface finish. 
 
Jason Lopes, systems engineer at Legacy Effects, described the kind of service he has come to expect from Objet: “I was blown away by the great service I received when a part on our Objet Eden260V went out at 5pm PST on Friday and I didn’t know how we were going to meet our deadline. But, we received a replacement part and were back up and running by 12noon on Monday, even though it was a holiday. Its reasons like this why I will always stand behind Objet! Thanks for awesome service, support and for being there when we needed it. Objet is a HUGE reason for our continued success!” 
 
 The comments of Jürgen Fuchs, Head of Rapid Prototyping at B. Braun Melsungen AG, are typical of many Objet customer views. He said: “I have always been very satisfied with the service and new developments provided by Objet and hope it stays that way.” 
 
Objet also rated highly in comparison to other 3D printing technologies. Two-thirds (66%) of Objet customers ranked their satisfaction with Objet compared to other vendors as” high” or “very high”. Between 79% and 90% ranked Objet model quality and resolution as “higher” or “much higher” over other models, depending on the specific technology. 
 
This is the third consecutive year that Objet has conducted a survey among its worldwide customers. According to Objet’s CEO, David Reis, “The well-being and satisfaction of our customers is a fundamental part of who we are as a company. Objet is highly committed to maintaining its edge in quality service and addressing our customers’ requirements. We build on every year’s survey results by setting cross company goals and the necessary tools to measure our improvement”. 
 
Video: See what customers say about Objet’s products and customer service. We invite all customers and others interested in 3D printing and rapid prototyping to sign up for the Objet blog and Facebook page as an easy way to stay up to date with Objet news. 
 
About Objet
Objet Ltd. is a leading provider of high quality, cost effective inkjet-based 3D printing systems and materials. A global company, Objet has offices in North America, Europe, Japan, China, Hong Kong, and India. 
 
Objet’s 3D printing systems and 3D printing materials are ideal for any company involved in the manufacture or design of physical products using 3D software or other 3D content. Companies using Objet’s solutions can be typically found in sectors such as consumer goods & electronics, aerospace & defense, automotive, education, dental, medical and medical devices, architecture, industrial machinery, footwear, sporting goods, toys and service bureaus. 
 
Founded in 1998, the company has thousands of customers worldwide including a substantial share of the relevant Fortune 100 and Fortune 500. Its award-winning technology (13 awards in 8 years) is based upon over 110 patents and patent pending inventions. 
 
Objet’s advanced 3D printing systems and range of about 70 materials enable professionals to build prototypes that accurately simulate the true look, feel and function of an end-product, even complex, assembled goods. The Objet Connex™ line of multi-material 3D printers features the world’s only technology to simultaneously jet 2 materials. With this, users can print many different materials into a single part and print various mixed parts on the same build tray. Users can also create advanced composite materials, or Digital Materials™ featuring unique mechanical and thermal properties. 
Objet’s range of about 70 3D printing materials simulate properties ranging from rigid to rubber-like, transparent to opaque and standard to ABS-grade engineering plastics, with a large number of in-between shore grades and shades. 
 
Objet’s 3D printers are available in a range of form-factors, from cost-effective desktop 3D printers ideal for entry-level professionals all the way to industrial-scale multi-material machines for front-line designers and top manufacturers. Objet’s 3D printers feature the industry’s highest-resolution 3D printing quality, based on 16-micron (0.0006 in.) super-thin layering, wide material versatility, office friendliness and ease of operation. 
 
For more information, visit us at www.objet.com, and for more about 3D printing industry-related news, business issues and trends, read the Objet blog. 
 
2012 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo, FullCure, SHR, Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V, Eden500V, Job Manager, CADMatrix, Connex, Connex260, Connex350, Connex500, Alaris, Alaris30, PolyLog, TangoBlack, TangoGray, TangoPlus, TangoBlackPlus, VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray, VeroWhite, VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like and ObjetGreen are trademarks or registered trademarks of Objet Geometries Ltd. and may be registered in certain jurisdictions. All other trademarks belong to their respective owners

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